Guest Services Agent

4 weeks ago


Udaipur, Rajasthan, India Spectrum resorts,spa & convention Full time

Job Summary:

A Guest Services Agent (GSA) at Spectrum Resorts, Spa & Convention is responsible for providing exceptional guest experiences. This role involves registering and assigning rooms, issuing room keys, and maintaining accurate records of guest accounts.

Key Responsibilities:

  • Carry out routine inventories of linens, amenities, and minibar supplies as instructed by team leaders.
  • Ensure no wastage/spoilage of supplies and amenities
  • Operate equipment correctly to prevent damage

Operational Requirements:

  • Perform assigned duties according to operational standards
  • Communicate guest preferences/complaints to Team Leaders and record them
  • Comply with all safety and security measures

Personnel Expectations:

  • Follow all organizational policies
  • Attend all scheduled trainings
  • Meet organizational grooming standards
  • Address associate complaints/issues promptly


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