Guest Services Agent
4 weeks ago
Job Summary:
A Guest Services Agent (GSA) at Spectrum Resorts, Spa & Convention is responsible for providing exceptional guest experiences. This role involves registering and assigning rooms, issuing room keys, and maintaining accurate records of guest accounts.
Key Responsibilities:
- Carry out routine inventories of linens, amenities, and minibar supplies as instructed by team leaders.
- Ensure no wastage/spoilage of supplies and amenities
- Operate equipment correctly to prevent damage
Operational Requirements:
- Perform assigned duties according to operational standards
- Communicate guest preferences/complaints to Team Leaders and record them
- Comply with all safety and security measures
Personnel Expectations:
- Follow all organizational policies
- Attend all scheduled trainings
- Meet organizational grooming standards
- Address associate complaints/issues promptly
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