Food Service Ambassador
3 weeks ago
Key Responsibilities:
- Guest Experience: Deliver exceptional hospitality by warmly welcoming guests, ensuring their comfort throughout their dining experience, and providing a personalized touch.
- Menu Expertise: Offer in-depth knowledge of menu items, including ingredients, preparation methods, and pairing suggestions, to enhance the guest's dining experience.
- Order Accuracy: Take accurate food and beverage orders, ensuring all special requests are communicated to the kitchen and bar staff.
- Service Coordination: Collaborate with kitchen and bar staff to ensure timely delivery of orders and maintain a smooth service flow.
- Upselling Opportunities: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
- Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
- Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
- Team Collaboration: Work collaboratively with fellow team members to provide seamless service and contribute to a positive working environment.
- Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays, as per business needs.
- Knowledge of food and beverage operations, including wine service, is an advantage.
- Diploma or degree in hospitality management or a related field is desirable.
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