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Luxury Service Ambassador

1 month ago

Udaipur, Rajasthan, India AccorHotel Full time

As a key member of the AccorHotel team, the Luxury Service Ambassador will be responsible for delivering exceptional guest experiences. This role requires a strong focus on providing personalized services and ensuring seamless interactions with our clientele.

Key Responsibilities:

  • Guest Relations: Welcome and assist guests upon arrival, providing a warm and professional first impression. Respond promptly to inquiries and requests.
  • Information Management: Provide detailed information about local attractions, dining, events, and transportation options. Stay updated on local happenings and trends.
  • Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
  • Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
  • Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
  • Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
  • Team Collaboration: Work closely with other departments (e.g. housekeeping, front desk) to ensure guest needs are met efficiently.
  • Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.

Essential Skills:

  • Exceptional customer service skills
  • Strong problem-solving abilities
  • Ability to work flexible hours, including weekends and holidays
  • Discretion and professionalism in handling confidential information

Preferred Qualifications:

  • Bachelor's degree in Hospitality Management or related field
  • Proven experience in a customer service role, preferably in hospitality or a luxury service environment
  • Excellent communication and interpersonal skills
  • Strong organizational skills and attention to detail
  • Ability to multitask and remain calm under pressure
  • Knowledge of the local area and its attractions is a plus
  • Proficient in Microsoft Office Suite and property management systems

Work Arrangement:

Full-time

Location:

AccorHotel