Luxury Service Ambassador
1 week ago
As a key member of the AccorHotel team, the Luxury Service Ambassador will be responsible for delivering exceptional guest experiences. This role requires a strong focus on providing personalized services and ensuring seamless interactions with our clientele.
Key Responsibilities:
- Guest Relations: Welcome and assist guests upon arrival, providing a warm and professional first impression. Respond promptly to inquiries and requests.
- Information Management: Provide detailed information about local attractions, dining, events, and transportation options. Stay updated on local happenings and trends.
- Reservations & Bookings: Facilitate reservations for restaurants, transportation, and entertainment. Manage scheduling and bookings to ensure seamless guest experiences.
- Problem Solving: Address and resolve guest concerns or complaints in a timely and professional manner, maintaining a calm demeanor.
- Networking: Build and maintain relationships with local vendors, service providers, and attractions to offer exclusive deals and experiences to guests.
- Administrative Duties: Maintain accurate records of guest interactions and services provided. Assist with administrative tasks as needed.
- Team Collaboration: Work closely with other departments (e.g. housekeeping, front desk) to ensure guest needs are met efficiently.
- Special Events: Assist in organizing and executing special events or activities for guests, ensuring high-quality service and attention to detail.
Essential Skills:
- Exceptional customer service skills
- Strong problem-solving abilities
- Ability to work flexible hours, including weekends and holidays
- Discretion and professionalism in handling confidential information
Preferred Qualifications:
- Bachelor's degree in Hospitality Management or related field
- Proven experience in a customer service role, preferably in hospitality or a luxury service environment
- Excellent communication and interpersonal skills
- Strong organizational skills and attention to detail
- Ability to multitask and remain calm under pressure
- Knowledge of the local area and its attractions is a plus
- Proficient in Microsoft Office Suite and property management systems
Work Arrangement:
Full-time
Location:
AccorHotel
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