Bell Desk Ambassador

4 weeks ago

Udaipur, Rajasthan, India AccorHotel Full time

As a Bell Desk Ambassador at AccorHotel, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs.

Key Responsibilities:

  1. Guest Arrival and Departure:
    • Welcome guests upon arrival with a warm smile and assist with luggage handling.
    • Escort guests to their rooms, providing information about hotel facilities and services.
    • Bid farewell to departing guests, assisting with luggage and transportation arrangements.
  2. Luggage Handling and Storage:
    • Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
    • Maintain accurate records of stored luggage and ensure security protocols are followed.
  3. Concierge Services:
    • Provide information and recommendations about local attractions, restaurants, and transportation options.
    • Arrange transportation services, such as taxis, airport transfers, and car rentals, for guests.
  4. Safety and Security:
    • Monitor and ensure the security of guest belongings during transportation and storage.
    • Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
  5. Communication and Coordination:
    • Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
    • Maintain effective communication with colleagues to ensure seamless guest experiences.

Qualifications:

  • Previous experience in a similar role within the hospitality industry preferred.
  • Strong customer service skills with a friendly and outgoing personality.
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently under pressure and handle multiple tasks.
  • Knowledge of local attractions and transportation options is an advantage.

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