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Bell Service Representative

1 month ago

Udaipur, Rajasthan, India Accor Full time
Main Responsibilities
  • Ensure the bell desk is organized and tidy at all times, maintaining a smooth and efficient service for guests.
  • Collaborate with the reception, information, and cashier departments to provide excellent service and respond to guest requests promptly.
  • Attend to guest calls and requests, delegating tasks to bell boys to pick up baggage from guest rooms as needed.
  • Verify guest satisfaction and follow up on their requests to ensure a seamless experience.
  • Maintain accurate records of luggage movements, update the luggage movement register, and sign off daily.
  • Ensure all bills are paid and room keys are returned before guests depart.
  • Coordinate hotel shuttle bus services and airport transfers to ensure smooth operations.
  • Prepare for group movements and ensure sufficient staffing to handle groups.
  • Provide exceptional guest service, greeting guests warmly and professionally, and anticipating their needs.
Additional Responsibilities
  • Recognize returning and VIP guests, welcoming them back and making them feel valued.
  • Help the guest service team escort guests to and from their accommodations, orienting them with property features, facilities, and in-room equipment.
  • Inform guests about hotel and guest room features, hotel facilities, and emergency procedures.
  • Assist guests with their luggage and acknowledge them by name.
  • Deliver items to guest rooms as instructed and store and retrieve luggage and other objects for guests.
  • Be aware of daily hotel activities, group, and VIP arrivals, communicating special requests to the Assistant Front Office Manager or Manager on Duty.
  • Clean and present the lobby, bell closet, and work areas, as well as departmental equipment.
  • Assist the security team in scanning guest luggage and offer assistance to guests whenever needed.
Requirements
  • Minimum 1 year of relevant experience in a similar role.
  • Familiarity with hotel fire procedures and hotel security procedures.
About Accor

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