IRD Customer Service Representative

20 hours ago


Udaipur, Rajasthan, India Accor Full time

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.

A job as IRD Order Taker with our team means being at the forefront of delivering exceptional customer experiences. We're seeking an enthusiastic and driven individual to join our team in this key role.

The successful candidate will be responsible for handling telephone calls and prioritizing them accordingly. They should possess excellent telephone etiquette and be able to effectively communicate with guests, ensuring their needs are met promptly and efficiently.

As an IRD Order Taker, you'll play a crucial role in taking and placing orders, while dealing with guest requests and orders courteously, efficiently and promptly. You'll also have the opportunity to provide recommendations and suggestions to guests upon request, showcasing your knowledge of room service menus and ongoing promotions in other F&B outlets.

You'll work closely with the Room Service Waiter/Waitress, Captains, and Minibar Attendant to ensure seamless communication and delivery of services. Your strong problem-resolution skills, combined with outstanding communication and active listening skills, will enable you to handle guest queries, complaints and issues professionally.

We're looking for someone with relevant experience as an IRD Order Taker or in a similar role, who holds a Diploma/BS degree in hospitality management, business administration or a related field. Your excellent communication and guest engagement skills, along with proficiency in English, will make you an ideal fit for this position.

In return for your hard work and dedication, we offer a competitive salary of **₹25,000 - ₹35,000 per month**, depending on your level of experience. As part of the Accor team, you'll also enjoy a range of exclusive benefits, including Heartist Benefits, learning programs through Academy Accor, and the opportunity to develop your talent in a captivating and rewarding environment.


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