IRD Order Taker

5 days ago


Udaipur, Rajasthan, India AccorHotel Full time
IRD Order Taker Job Description

Job Summary: We are seeking a highly skilled IRD Order Taker to join our team at AccorHotel.

Key Responsibilities:

  • Answer all telephone calls and prioritize said calls.
  • Provide excellent telephone etiquette and respond to guest inquiries.
  • Directly involved in the order-taking and order-placing process.
  • Deal with guest requests and orders courteously, efficiently, and promptly.
  • Have good knowledge of room service menus and ongoing promotions.
  • Provide recommendations and suggestions to guests upon request.
  • Be knowledgeable of all services, facilities, and products offered by the hotel.
  • Ensure prompt, courteous, and efficient service at all times.
  • Display excellent conversation skills and selling techniques.
  • Promptly handle guest queries, complaints, and all issues professionally.
  • Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned.

Qualifications:

  • Relevant experience as a IRD Order Taker or in a similar role.
  • Diploma/ BS degree in hospitality management, business administration, or a related field.
  • Excellent communication skills and guest engagement skills.
  • Excellent problem resolution skills along with outstanding communication and active listening skills.
  • Ability to work flexible hours.
  • Proficiency in English.

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