IRD Order Taker

4 days ago


Udaipur, Rajasthan, India Accor Full time
Job Description

Raffles Udaipur offers a unique opportunity to work in a private oasis, perfect for rejuvenation and discovery.

Key Responsibilities:
  • Answer all telephone calls and prioritize them efficiently.
  • Maintain excellent telephone etiquette.
  • Manage the order-taking and order-placing process while handling guest requests and orders.
  • Have in-depth knowledge of room service menus and ongoing promotions.
  • Provide recommendations and suggestions to guests upon request.
  • Stay knowledgeable about all services, facilities, and products offered by the hotel.
  • Focus on guest satisfaction by ensuring prompt, courteous, and efficient service.
  • Display exceptional conversation skills and selling techniques.
  • Pay attention to guest orders and know the menu thoroughly.
  • Document all information and highlight special requests.
  • Ensure accurate posting in the POS system for communication with service and kitchen departments.
  • Perform all duties and tasks required at the outlet.
  • Support the department in driving guest satisfaction through consistent guest experiences.
  • Coordinate with Room Service Waiter/Waitress, Captains, and Minibar Attendant.
  • Report positive and constructive guest feedback to the manager.
  • Handle guest queries, complaints, and issues professionally.
  • Upsell items and offer alternatives or suggestions to guests.

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