Company Description

Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery. Located On A 21 Acres Private Island Amid Lush Greenery, Perfect For A Rejuvenating Stay. Enjoy Seasonally Inspired Dining Experiences and Unmatched Hotel Services and Amenities.

Job Description
Responsible for answering all telephone calls and prioritizing said calls. Should have very good telephone etiquette. Directly involved in the order-taking and order-placing process while dealing with guest requests and orders, courteously, efficiently, and promptly. Should have good knowledge of room service menus and ongoing promotions in another F&B outlet. Should be able to provide recommendations and suggestions to guests upon request. Be knowledgeable of all services, facilities, and products offered by the hotel. Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times. Display excellent conversation skills and selling techniques at all times. Pay attention to guest orders, and know the menu thoroughly. Write down all the information. Highlight special requests. Ensure correct posting in the POS system for communication with the service and kitchen departments. Able to perform all duties and tasks per the tasks required at the outlet. Assist the department in driving guest satisfaction by providing consistent guest experiences. Coordinate with Room Service Waiter/ Waitress, Captains, and Minibar Attendant. Report positive and constructive guest feedback to the manager. Promptly handle guest queries, complaints, and all issues professionally. Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Qualifications
Relevant experience as a IRD Order Taker or in simillar role. Diploma/ BS degree in hospitality management, business administration, or related field Excellent communication skills & guest engagement skills  Excellent problem resolution skills along with outstanding communication and active listening skills Ability to work flexible hours Proficiency in English
Additional Information
An opportunity to be with world’s preferred hospitality company Captivating and rewarding experience working alongside passionate professionals Range of exclusive Heartist Benefits Develop your talent through learning programs by Academy Accor.

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