IRD Order taker

4 weeks ago


Udaipur, India AccorHotel Full time
  • Responsible for answering alltelephone calls and prioritizing saidcalls.
  • Should have very good telephoneetiquette.
  • Directly involved in the ordertakingand orderplacing process while dealing with guest requests andorders courteously efficiently andpromptly.
  • Should have good knowledge of roomservice menus and ongoing promotions in another F&Boutlet.
  • Should be able to providerecommendations and suggestions to guests uponrequest.
  • Be knowledgeable of all servicesfacilities and products offered by thehotel.
  • Consider the satisfaction of all guestsby ensuring prompt courteous and efficient service at alltimes.
  • Display excellent conversation skillsand selling techniques at all times.
  • Payattention to guest orders and know the menuthoroughly.
  • Write down all the information.Highlight special requests.
  • Ensure correctposting in the POS system for communication with the service andkitchen departments.
  • Able to perform all dutiesand tasks per the tasks required at theoutlet.
  • Assist the department in driving guestsatisfaction by providing consistent guestexperiences.
  • Coordinate with Room ServiceWaiter/ Waitress Captains and MinibarAttendant.
  • Report positive and constructiveguest feedback to the manager.
  • Promptly handleguest queries complaints and all issuesprofessionally.
  • Have the knowledge andunderstanding to explain and perform upselling of all items offeredby the department assigned as well as offering alternatives orsuggestions toguests.

Qualifications:

  • Relevantexperience as a IRD Order Taker or in simillarrole.
  • Diploma/ BS degree in hospitalitymanagement business administration or relatedfield
  • Excellent communication skills &guest engagement skills 
  • Excellentproblem resolution skills along with outstanding communication andactive listening skills
  • Ability to workflexible hours
  • Proficiency inEnglish

RemoteWork :

No


EmploymentType :

Fulltime


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