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Job Summary
- We are seeking a highly skilled IRD Order Taker to join our team at AccorHotel.
Main Responsibilities
- Answer all telephone calls and prioritize said calls.
- Maintain very good telephone etiquette at all times.
- Directly involved in the order-taking and order-placing process while dealing with guest requests and orders.
- Have good knowledge of room service menus and ongoing promotions in another F&B outlet.
- Provide recommendations and suggestions to guests upon request.
- Be knowledgeable of all services, facilities, and products offered by the hotel.
- Consider the satisfaction of all guests by ensuring prompt, courteous, and efficient service at all times.
- Display excellent conversation skills and selling techniques at all times.
- Pay attention to guest orders and know the menu thoroughly.
- Write down all information and highlight special requests.
- Ensure correct posting in the POS system for communication with the service and kitchen departments.
- Able to perform all duties and tasks per the tasks required at the outlet.
- Assist the department in driving guest satisfaction by providing consistent guest experiences.
- Coordinate with Room Service Waiter/ Waitress Captains and Minibar Attendant.
- Report positive and constructive guest feedback to the manager.
- Promptly handle guest queries, complaints, and all issues professionally.
- Have the knowledge and understanding to explain and perform upselling of all items offered by the department assigned as well as offering alternatives or suggestions to guests.
Qualifications
- Relevant experience as a IRD Order Taker or in a similar role.
- Diploma/ BS degree in hospitality management, business administration, or a related field.
- Excellent communication skills & guest engagement skills.
- Excellent problem resolution skills along with outstanding communication and active listening skills.
- Ability to work flexible hours.
- Proficiency in English.
Work Environment
- No remote work.
- Full-time employment.
