Customer Service Representative

3 weeks ago


Udaipur, Rajasthan, India AccorHotel Full time

Bell Desk Ambassador Job Description

As a Bell Desk Ambassador with AccorHotel, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You will play a key role in creating memorable experiences for our guests by delivering warm welcomes and efficient service from arrival to departure.

Key Responsibilities:

  1. Guest Arrival and Departure:
  • Greet guests upon arrival with a warm welcome and assist with luggage handling.
  • Escort guests to their rooms, providing information about hotel facilities and services.
  • Bid farewell to departing guests, assisting with luggage and transportation arrangements.
Luggage Handling and Storage:
  • Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
  • Maintain accurate records of stored luggage and ensure security protocols are followed.
Concierge Services:
  • Provide information and recommendations about local attractions, restaurants, and transportation options.
  • Arrange transportation services, such as taxis, airport transfers, and car rentals, for guests.
Safety and Security:
  • Monitor and ensure the security of guest belongings during transportation and storage.
  • Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
Communication and Coordination:
  • Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
  • Maintain effective communication with colleagues to ensure seamless guest experiences.

Qualifications:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Strong customer service skills with a friendly and outgoing personality.
  • Excellent communication and interpersonal skills.
  • Ability to work efficiently under pressure and handle multiple tasks.
  • Knowledge of local attractions and transportation options is an advantage.


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