Customer Service Representative
3 weeks ago
Bell Desk Ambassador Job Description
As a Bell Desk Ambassador with AccorHotel, you will be the first point of contact for guests, providing exceptional service and assistance with their luggage and transportation needs. You will play a key role in creating memorable experiences for our guests by delivering warm welcomes and efficient service from arrival to departure.
Key Responsibilities:
- Guest Arrival and Departure:
- Greet guests upon arrival with a warm welcome and assist with luggage handling.
- Escort guests to their rooms, providing information about hotel facilities and services.
- Bid farewell to departing guests, assisting with luggage and transportation arrangements.
- Safely transport guest luggage to and from rooms, ensuring proper handling and storage.
- Maintain accurate records of stored luggage and ensure security protocols are followed.
- Provide information and recommendations about local attractions, restaurants, and transportation options.
- Arrange transportation services, such as taxis, airport transfers, and car rentals, for guests.
- Monitor and ensure the security of guest belongings during transportation and storage.
- Follow safety procedures and protocols to ensure a safe environment for guests and colleagues.
- Liaise with Front Office, Housekeeping, and other departments to fulfill guest requests promptly.
- Maintain effective communication with colleagues to ensure seamless guest experiences.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Strong customer service skills with a friendly and outgoing personality.
- Excellent communication and interpersonal skills.
- Ability to work efficiently under pressure and handle multiple tasks.
- Knowledge of local attractions and transportation options is an advantage.
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