Customer Service Liaison

1 week ago


Udaipur, Rajasthan, India Acerise Technologies Pvt. Ltd. Full time

We are seeking a skilled Customer Service Associate to join our team at Acerise Technologies Pvt. Ltd.

Job Responsibilities:
  1. Manage Incoming Calls: Answer and address customer inquiries in a timely and professional manner.
  2. Generate Sales Leads: Identify opportunities to upsell or cross-sell products to customers.
  3. Build Relationships: Foster strong relationships with customers to ensure their satisfaction and loyalty.
  4. Attend Training Sessions: Stay up-to-date with product knowledge and customer service skills through regular training sessions.
  5. Resolve Customer Inquiries: Effectively resolve customer complaints and issues in a fair and timely manner.
  6. Log Calls: Accurately log all customer interactions in our CRM system.
  7. Identify Customer Needs: Understand customer needs and preferences to provide personalized support.

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