Customer Success Manager
1 week ago
We are seeking an experienced Customer Success Manager to join our team at Infinite Uptime. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our digital transformation solutions.
The ideal candidate will have 5+ years of experience in customer success or account management, with a proven track record of driving customer satisfaction, retention, and expansion. You will have strong interpersonal and communication skills, with the ability to articulate technical concepts in a clear and concise manner.
In this role, you will work closely with our sales team to identify upsell and cross-sell opportunities, collaborate with our product team to drive product development based on customer needs, and actively monitor customer health and engagement to identify and mitigate any risks of churn.
You will also be responsible for conducting onboarding and training sessions, providing regular check-ins with customers, and working closely with our customer support team to ensure timely resolution of any technical issues or product-related questions.
This is a challenging and rewarding role that requires strong organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.
Estimated Salary: $90,000 - $110,000 per year
Requirements:
- 5+ years of experience in customer success or account management
- Proven track record of driving customer satisfaction, retention, and expansion
- Strong interpersonal and communication skills
- Ability to articulate technical concepts in a clear and concise manner
- Experience with condition-based monitoring of rotating equipment
- Bachelor's degree in Engineering
- MBA from Tier 1 college preferred
About Us:
Infinite Uptime is a leading provider of digital transformation solutions. We are dedicated to helping our customers achieve their goals through innovative technology and exceptional customer service.
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