Customer Success Manager

1 week ago


Udaipur, Rajasthan, India Infinite Uptime Full time
Job Title: Customer Success Manager - Digital Transformation

We are seeking an experienced Customer Success Manager to join our team at Infinite Uptime. As a key member of our customer-facing team, you will be responsible for building and maintaining strong relationships with our customers, ensuring their success with our digital transformation solutions.

The ideal candidate will have 5+ years of experience in customer success or account management, with a proven track record of driving customer satisfaction, retention, and expansion. You will have strong interpersonal and communication skills, with the ability to articulate technical concepts in a clear and concise manner.

In this role, you will work closely with our sales team to identify upsell and cross-sell opportunities, collaborate with our product team to drive product development based on customer needs, and actively monitor customer health and engagement to identify and mitigate any risks of churn.

You will also be responsible for conducting onboarding and training sessions, providing regular check-ins with customers, and working closely with our customer support team to ensure timely resolution of any technical issues or product-related questions.

This is a challenging and rewarding role that requires strong organizational skills, attention to detail, and the ability to prioritize and manage multiple tasks in a fast-paced environment. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer experiences, we encourage you to apply.

Estimated Salary: $90,000 - $110,000 per year

Requirements:

  • 5+ years of experience in customer success or account management
  • Proven track record of driving customer satisfaction, retention, and expansion
  • Strong interpersonal and communication skills
  • Ability to articulate technical concepts in a clear and concise manner
  • Experience with condition-based monitoring of rotating equipment
  • Bachelor's degree in Engineering
  • MBA from Tier 1 college preferred

About Us:

Infinite Uptime is a leading provider of digital transformation solutions. We are dedicated to helping our customers achieve their goals through innovative technology and exceptional customer service.



  • Udaipur, Rajasthan, India IGT Solutions Full time

    About IGT SolutionsWe are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our clients across the global technology sector. With 100% focus on customer experience, we provide integrated BPM, Technology and Digital Services & Solutions for clients.Job OverviewThe Partner - Customer Success is responsible...


  • Udaipur, Rajasthan, India The Woodenstreet Furnitures Private Limited Full time

    Company Overview:">Established in Udaipur, The Woodenstreet Furnitures Private Limited is a pioneering online furniture store in India, renowned for offering high-quality home furniture and decor solutions under the mission of Affordable Luxury.">The company has achieved remarkable success with over 30,000 expertly designed products and 100 Experience Stores...


  • Udaipur, Rajasthan, India Accor Full time

    Raffles Udaipur, your private oasis. A destination for the curious, well-travelled connoisseur on a constant quest for peace, calm and discovery.A job as IRD Order Taker with our team means being at the forefront of delivering exceptional customer experiences. We're seeking an enthusiastic and driven individual to join our team in this key role.The...

  • Salesforce Developer

    17 hours ago


    Udaipur, Rajasthan, India secure meters limited Full time

    Job OverviewSecure Meters Limited is seeking a highly skilled Salesforce Developer to join our team. As a Salesforce Developer, you will be responsible for designing, building, and maintaining custom applications within the Salesforce platform.The ideal candidate will have 3-4 years of experience working with the Salesforce platform and a strong...


  • Udaipur, Rajasthan, India Accor Full time

    Company Overview">Raffles Udaipur is a 21-acre private island paradise, offering an unparalleled experience for discerning travelers seeking peace, calm, and discovery.We are a world-renowned hospitality company with a passion for delivering exceptional service and exceeding guest expectations.Job Summary">We are seeking a seasoned Butler Manager to lead our...


  • Udaipur, Rajasthan, India Accor Full time

    About AccorAccor, a world-leading augmented hospitality group, invites you to embark on an extraordinary journey in luxury hospitality.Job DescriptionWe are seeking a highly experienced and skilled Culinary Operations Manager to lead our culinary team at one of our esteemed properties. As a key member of our management team, you will be responsible for the...


  • Udaipur, Rajasthan, India Jobdunia Services Full time

    Job SummaryWe are seeking a highly skilled Customer Support Team Lead to oversee the customer service provided by our team. The ideal candidate will have excellent communication skills and be fluent in English.About UsAt Jobdunia Services, we value exceptional customer service and strive to provide the best possible experience for our clients. As a Customer...


  • Udaipur, Rajasthan, India Jobdunia Services Full time

    We are seeking a Customer Support Executive to manage a team and oversee customer service.English fluency requiredRotational shifts and week offsOption for 6 or 5.5 day workPreferred Candidate ProfileImmediate startFreshers welcomeOffice-based work onlyVirtual interview modeBPO industry priorityKey Responsibilities:Creating policies and proceduresOverseeing...


  • Udaipur, Rajasthan, India Tata AIA Life Insurance Full time

    About Tata AIA Life Insurance:We are a leading life insurance company with a strong presence in the Indian market. Our team is passionate about delivering excellent customer service and creating long-term value for our customers.Job Summary:We are seeking an experienced Relationship Manager to join our team. This role involves building and maintaining...


  • Udaipur, Rajasthan, India Accor Full time

    Company Overview: Raffles Udaipur is a premier hospitality destination, offering an exceptional experience to its guests. Our mission is to provide a warm and welcoming atmosphere, while ensuring seamless operations.Job Description: We are seeking a skilled Assistant Restaurant Manager to join our team. As a key member of our restaurant management team, you...


  • Udaipur, Rajasthan, India Swelect Energy Systems Limited Full time

    Key Responsibilities:Market Understanding - Develop in-depth knowledge of customers, competitors, and market trends to identify new business opportunities for EPC projects in Solar Energy.Client Engagement - Assess clients' energy requirements and present tailored technical solutions, recommending Solar PV solutions to meet their needs.Negotiation and...


  • Udaipur, Rajasthan, India Innovative Talent Solutions Full time

    Company OverviewInnovative Talent Solutions is a Delhi/NCR-based recruitment firm dedicated to providing customized manpower solutions. Our focus is on sourcing competent candidates and placing them in the right jobs.Job DescriptionWe are seeking a seasoned Restaurant Manager for a full-time senior position in Udaipur. The ideal candidate should have 7-10...


  • Udaipur, Rajasthan, India Congruent Solutions Full time

    Congruent Solutions is seeking a highly experienced and results-oriented IT professional with a passion for .NET technology.About the RoleThe successful candidate will be responsible for leading and managing the implementation of complex .NET projects from conception to completion. They will work closely with clients, developers, and other stakeholders to...


  • Udaipur, Rajasthan, India Accor Full time

    Looking to take your hospitality career to the next level? As an Event Manager at Raffles Udaipur, you will be responsible for overseeing all aspects of event planning and execution, ensuring seamless experiences for our discerning guests.About the RoleThis is a key position in our team, reporting directly to the Hotel Manager. Your main goal will be to...


  • Udaipur, Rajasthan, India AccorHotel Full time

    Job Title: Housekeeping Operations ManagerCompany Overview:AccorHotel is a world-renowned hospitality company seeking a highly skilled and experienced individual to fill the position of Housekeeping Operations Manager. This role is a fantastic opportunity for someone looking to take their career to the next level and join a dynamic team in the luxury hotel...


  • Udaipur, Rajasthan, India Bizee global hr consulting Full time

    Job DescriptionWe are seeking a skilled and experienced Front Office Associate to join our team at Bizee Global HR Consulting.About the Role:To provide exceptional customer service to guests and ensure their needs are met with a smile.Assist in managing front desk operations, including check-ins, check-outs, and handling guest inquiries.Maintain accurate...


  • Udaipur, Rajasthan, India MaheTri Full time

    Job OverviewWe are seeking a highly skilled MaheTri Leather Goods Expert to join our team in Udaipur. As a Customer Support and E-commerce expert, you will play a vital role in ensuring customer satisfaction and driving sales growth.About MaheTriMaheTri is a leading leather goods brand based in Udaipur, India. We offer high-quality leather bags and products...


  • Udaipur, Rajasthan, India Larsen & Toubro Full time

    Job OverviewLarsen & Toubro is seeking a seasoned professional to fill the role of Senior Water Treatment Operations Manager. This position offers an exciting opportunity to lead a team and oversee the daily operation of water & wastewater treatment plants and distribution systems.SalaryThe estimated annual salary for this position is approximately...

  • Area Sales Manager

    2 months ago


    Udaipur, Rajasthan, India Axis Bank Full time

    The Area Sales Manager is a key role within our Home Loan division, responsible for driving business expansion and growth in their assigned area. This involves leading a network of sales managers, coordinating with them to ensure they have the necessary guidance and support to respond proactively to business challenges.Key Responsibilities:Manage sales teams...


  • Udaipur, Rajasthan, India DCS Group Full time

    Company Overview:">The DCS Group, a renowned organization in the tyre industry, seeks an exceptional Material Management Expert to join its team. With a strong focus on manufacturing excellence, our company is committed to delivering high-quality products while maintaining efficient operations.">Salary and Benefits:">We offer a competitive salary of up to...