Customer Success Partnership Strategist

5 days ago


Udaipur, Rajasthan, India IGT Solutions Full time
About IGT Solutions

We are a Technology, digital services & BPM company committed to deliver innovation and business excellence for our clients across the global technology sector. With 100% focus on customer experience, we provide integrated BPM, Technology and Digital Services & Solutions for clients.

Job Overview

The Partner - Customer Success is responsible for developing an account-level strategy for customers and leading the account team in order to nurture the account by delivering business objectives and providing strategic direction.

Key Responsibilities
  • Global Alliances and Partnerships: Build and maintain alliances and partnerships with industry relationships to drive results.
  • Strategic Support: Provide strategic support to shareholders on business plan review and implementation with quarterly and yearly reviews with the customer and internal stakeholders.
  • Sales Revenue and Profitability: Meet or exceed sales revenue and profitability goals in the APAC region.
  • Customer Satisfaction: Manage client expectations and participate in steering committee review meetings.
Requirements
  • 12-18 years of experience in BPO/CX account management at a leadership level.
  • Sales experience with a proven track record in BPO and/or ITES sales.
  • Deep knowledge and understanding of the Travel/TTH/Airline industry.
Salary

Estimated salary: $120,000 - $180,000 per year.



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