Executive Lead for Customer Experience

2 days ago


Udaipur, Rajasthan, India The Woodenstreet Furnitures Private Limited Full time

Company Overview:

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Established in Udaipur, The Woodenstreet Furnitures Private Limited is a pioneering online furniture store in India, renowned for offering high-quality home furniture and decor solutions under the mission of Affordable Luxury.

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The company has achieved remarkable success with over 30,000 expertly designed products and 100 Experience Stores across India, aiming to redefine furniture shopping. Its commitment to top-tier customer satisfaction serves over 1 million happy customers through the support of 350+ delivery centers.

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Role Overview:

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We are seeking a dynamic Executive Lead for Customer Experience to spearhead our customer service efforts at our Udaipur location. In this role, you will oversee the day-to-day operations of the customer support team, ensuring an exceptional customer experience, handling technical support, and driving process optimization. This is a full-time, on-site position.

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Key Responsibilities:

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• Oversee daily customer support operations, ensuring seamless and efficient processes.

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• Maintain high levels of customer satisfaction by resolving customer queries and concerns promptly.

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• Manage and optimize technical support processes to improve overall efficiency.

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• Utilize analytical skills to evaluate support performance and implement improvements.

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• Lead, mentor, and develop a team of customer support professionals.

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• Collaborate with other departments to ensure alignment with customer needs and business objectives.

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This role requires Proven experience in Customer Support and Technical Support roles. Strong skills in customer satisfaction management and support process optimization are essential. Excellent analytical, communication, and problem-solving abilities are required. Ability to lead, mentor, and motivate a team effectively is also crucial. A Bachelor's/PG degree in a related field is preferred.

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Compensation:

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The estimated annual salary for this position is approximately ₹12 lakhs to ₹15 lakhs, commensurate with qualifications and experience.

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Benefits:

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The successful candidate can expect a comprehensive benefits package, including health insurance, retirement planning, and opportunities for career growth and development within the organization.



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