Executive Lead for Customer Experience
2 days ago
Company Overview:
">Established in Udaipur, The Woodenstreet Furnitures Private Limited is a pioneering online furniture store in India, renowned for offering high-quality home furniture and decor solutions under the mission of Affordable Luxury.
">The company has achieved remarkable success with over 30,000 expertly designed products and 100 Experience Stores across India, aiming to redefine furniture shopping. Its commitment to top-tier customer satisfaction serves over 1 million happy customers through the support of 350+ delivery centers.
">Role Overview:
">We are seeking a dynamic Executive Lead for Customer Experience to spearhead our customer service efforts at our Udaipur location. In this role, you will oversee the day-to-day operations of the customer support team, ensuring an exceptional customer experience, handling technical support, and driving process optimization. This is a full-time, on-site position.
">Key Responsibilities:
">• Oversee daily customer support operations, ensuring seamless and efficient processes.
">• Maintain high levels of customer satisfaction by resolving customer queries and concerns promptly.
">• Manage and optimize technical support processes to improve overall efficiency.
">• Utilize analytical skills to evaluate support performance and implement improvements.
">• Lead, mentor, and develop a team of customer support professionals.
">• Collaborate with other departments to ensure alignment with customer needs and business objectives.
">This role requires Proven experience in Customer Support and Technical Support roles. Strong skills in customer satisfaction management and support process optimization are essential. Excellent analytical, communication, and problem-solving abilities are required. Ability to lead, mentor, and motivate a team effectively is also crucial. A Bachelor's/PG degree in a related field is preferred.
">Compensation:
">The estimated annual salary for this position is approximately ₹12 lakhs to ₹15 lakhs, commensurate with qualifications and experience.
">Benefits:
">The successful candidate can expect a comprehensive benefits package, including health insurance, retirement planning, and opportunities for career growth and development within the organization.
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