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Luxury Service Ambassador
1 month ago
Key Responsibilities:
- Deliver exceptional guest experiences by anticipating and fulfilling their needs.
- Provide detailed information about local attractions, dining, events, and transportation options.
- Facilitate reservations and bookings for restaurants, transportation, and entertainment.
- Address and resolve guest concerns in a timely and professional manner.
- Build and maintain relationships with local vendors and service providers to offer exclusive deals to guests.
- Maintain accurate records of guest interactions and services provided.
- Collaborate with other departments to ensure seamless guest experiences.
Requirements:
- Bachelor's degree in Hospitality Management or related field.
- Proven experience in customer service, preferably in hospitality or luxury service environment.
- Excellent communication and interpersonal skills.
- Strong organizational skills and attention to detail.
- Ability to multitask and remain calm under pressure.
- Knowledge of the local area and its attractions is a plus.
- Proficient in Microsoft Office Suite and property management systems.
