Food and Beverage Service Representative
1 month ago
Key Responsibilities:
As a Food and Beverage Hostess at AccorHotel, you will be responsible for providing exceptional guest experiences from the moment they arrive. Your key responsibilities will include:
- Guest Engagement: Warmly welcome guests and ensure their comfort throughout their dining experience.
- Menu Knowledge: Provide detailed information about menu items, including ingredients and preparation methods, and make recommendations based on guest preferences.
- Order Management: Take accurate food and beverage orders from guests and communicate special requests to the kitchen and bar.
- Service Coordination: Work closely with kitchen and bar staff to ensure timely delivery of orders and maintain smooth service flow.
- Upselling: Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
- Quality Assurance: Monitor and ensure the quality of food and beverage presentation meets Fairmont standards before serving to guests.
- Problem Resolution: Address any guest concerns or complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
- Team Collaboration: Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
- Hygiene and Safety: Adhere to hygiene and safety regulations to maintain a clean and safe work environment for guests and colleagues.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills with the ability to engage positively with diverse guests.
- Strong organizational skills and attention to detail.
- Ability to work effectively in a fast-paced environment and handle multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays, as per business needs.
- Knowledge of food and beverage operations, including wine service, is an advantage.
- Diploma or degree in hospitality management or a related field is desirable.
Remote Work: No
Employment Type: Full-time
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