Associate Director of Food and Beverage Operations
2 weeks ago
Job Summary
The Associate Director of Food is responsible for overseeing the food and beverage operations of Raffles Udaipur, a 21-acre private island resort. This role involves planning and implementing strategies to enhance profitability, managing a team of employees, and ensuring exceptional guest experiences.
Key Responsibilities
- Develop and implement plans to increase revenue and reduce costs
- Supervise and train a team of employees to ensure excellent service and high-quality food
- Conduct daily briefings to ensure all team members are aware of their tasks and responsibilities
- Build relationships with guests and regular patrons to provide personalized service
- Handle guest complaints and comments in a professional and efficient manner
- Manage administrative tasks, including payroll and gratuity reports
- Conduct monthly departmental meetings to provide information and obtain feedback from team members
Requirements
- Secondary / High school education
- Additional certification(s) in Food & Beverage will be an advantage
- Good reading, writing and oral proficiency in English language
- Ability to speak other languages and basic understanding of local languages will be an advantage
- Minimum 2 years of relevant experience in a similar capacity
- Good working knowledge of MS Excel, Word, & PowerPoint
- High degree of professionalism with sound human resources management and business acumen capabilities
Competencies
- Strong leadership, interpersonal and training skills
- Good communication and customer contact skills
- Service oriented with an eye for details
- Ability to work well in stressful & high-pressure situations
- A team player & builder
- A motivator & self-starter
- Well-presented and professionally groomed at all times
Benefits
- An opportunity to be with world's preferred hospitality company
- Captivating and rewarding experience working alongside passionate professionals
- Range of exclusive Heartist Benefits
- Develop your talent through learning programs by Academy Accor
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