Hospitality Ambassador

4 weeks ago


Udaipur, Rajasthan, India AccorHotel Full time

Key Responsibilities:

  1. Deliver exceptional guest experiences by warmly welcoming and escorting guests to their tables.
  2. Provide detailed information about menu items, ingredients, and preparation methods to enhance guest satisfaction.
  3. Ensure accurate food and beverage orders are taken and communicated to the kitchen and bar staff.
  4. Coordinate with kitchen and bar staff to maintain smooth service flow and timely order delivery.
  5. Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
  6. Monitor and maintain the quality of food and beverage presentation, adhering to Fairmont standards.
  7. Address guest concerns and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
  8. Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
  9. Adhere to hygiene and safety regulations, maintaining a clean and safe work environment for guests and colleagues.

Qualifications:

  • Previous experience in a similar role within the hospitality industry is preferred.
  • Excellent communication and interpersonal skills are essential for engaging positively with diverse guests.
  • Strong organizational skills and attention to detail are required to manage multiple tasks simultaneously.
  • Flexibility to work shifts, including weekends and holidays, is necessary to meet business needs.
  • Knowledge of food and beverage operations, including wine service, is an advantage.
  • A diploma or degree in hospitality management or a related field is desirable.

Remote Work: No

Employment Type: Full-time



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