Hospitality Ambassador
4 weeks ago
Key Responsibilities:
- Deliver exceptional guest experiences by warmly welcoming and escorting guests to their tables.
- Provide detailed information about menu items, ingredients, and preparation methods to enhance guest satisfaction.
- Ensure accurate food and beverage orders are taken and communicated to the kitchen and bar staff.
- Coordinate with kitchen and bar staff to maintain smooth service flow and timely order delivery.
- Proactively promote menu items, beverages, and special promotions to maximize revenue opportunities.
- Monitor and maintain the quality of food and beverage presentation, adhering to Fairmont standards.
- Address guest concerns and complaints promptly and professionally, striving to resolve issues to the guest's satisfaction.
- Collaborate with fellow team members to provide seamless service and contribute to a positive working environment.
- Adhere to hygiene and safety regulations, maintaining a clean and safe work environment for guests and colleagues.
Qualifications:
- Previous experience in a similar role within the hospitality industry is preferred.
- Excellent communication and interpersonal skills are essential for engaging positively with diverse guests.
- Strong organizational skills and attention to detail are required to manage multiple tasks simultaneously.
- Flexibility to work shifts, including weekends and holidays, is necessary to meet business needs.
- Knowledge of food and beverage operations, including wine service, is an advantage.
- A diploma or degree in hospitality management or a related field is desirable.
Remote Work: No
Employment Type: Full-time
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