Technical CRM Support Specialist

4 weeks ago


Navi Mumbai, Maharashtra, India Jio Full time
About Jio

Reliance is embarking on a transformative journey, leveraging online channels to redefine retailing. We need skilled professionals to collaborate in achieving these objectives.

We are seeking engineering experts who can revolutionize customer experience and convenience in the digital landscape. You will have the opportunity to contribute to developing and launching innovative services across various platforms, including web, tablet, mobile, and future channels.

You'll design, develop, and support cutting-edge solutions across multiple applications, environments, and technologies, shaping tomorrow's technologies.

This entrepreneurial environment rewards success and offers a platform for you to apply your skills, expertise, and passion.

Key Responsibilities
  • Work as an L2 in complex Integration Infrastructure, providing Application Support for Reliance Jio's CRM, which involves Kubernetes, Oracle PL-SQL, Linux, Floworx, and Redis technologies.
  • Engage in high-priority incident resolution, performing Root Cause Analysis.
  • Resolve Incident Tickets and Service Requests.
  • Troubleshoot exceptions, performance issues, and latencies/errors across Middleware stack applications.
  • Automate critical jobs across Middleware platforms to minimize manual errors and human intervention.
  • Collaborate with Technology stakeholders, Product, Application development, QA, etc., and provide constructive feedback.
  • Implement effective monitoring for all events and logs, along with right alerting/escalations for critical alerts.
  • Perform Installation, automations, and Configurations.
  • Document runbooks, incident response, and RCA reports, etc.
  • Willingness to work in shifts.


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