Senior Technical Support Specialist

4 days ago


Mumbai, Maharashtra, India Prama Hikvision India Pvt. Ltd. Full time

Job Title: Senior Technical Support Specialist

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About Us:

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Prama Hikvision India Pvt. Ltd. is a leading technology company that provides innovative solutions for various industries.

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Salary: ₹8,00,000 - ₹12,00,000 per annum

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Job Description:

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We are seeking an experienced Senior Technical Support Specialist to join our team. As a Senior Technical Support Specialist, you will be responsible for providing technical support to our customers and internal teams. This includes troubleshooting and resolving complex technical issues, escalating serious concerns to Manager, and collaborating with software development teams to improve application performance.

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Responsibilities:

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  • Provide high-level technical support to customers and internal teams">
  • Troubleshoot and resolve complex technical issues">
  • Evaluate root causes of application errors and provide solutions">
  • Collaborate with software development teams to improve application performance">
  • Train other team members in procedural and technical topics">
  • Manage application migration activities across environments">
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Requirements:

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  • Hands-on experience in determining root causes of application errors">
  • Excellent analytical and problem-solving skills">
  • Ability to understand logic flow of programming through reading application logs">
  • Strong communication and collaboration skills">
  • Flexibility to work independently and as part of a team">
  • Excellent customer service skills">
  • Understanding of software development cycle">
  • Excellent written and spoken English">
  • Experience with Windows Server, SQL Server, Tomcat & JBOSS servers">
  • Familiarity with CRM applications and websites">
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What We Offer:

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Prama Hikvision India Pvt. Ltd. offers a competitive salary package, opportunities for growth and professional development, and a dynamic work environment.

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Contact Information:

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