Technical Support Specialist

4 weeks ago


Navi Mumbai, Maharashtra, India Equinox Agents Full time

At Equinox Agents, we are seeking a skilled Technical Support Specialist to join our team. This role is ideal for individuals who enjoy problem-solving and providing exceptional customer service.

Salary: $55,000 - $65,000 per annum, depending on experience

Job Description:

We are looking for a technical support specialist to provide high-quality assistance to our customers. As a key member of our team, you will be responsible for resolving customer issues efficiently and effectively.

Key Responsibilities:

  • Communicate with customers to understand their issues and provide timely solutions.
  • Collaborate with other departments to achieve first contact resolution.
  • Evaluate and escalate complex issues to the next level of support when necessary.
  • Maintain strict adherence to process guidelines and timelines to meet Service Level Agreements (SLAs).
  • Ensure prompt, courteous, and accurate responses to customers.
  • Analyze and resolve process-related queries, handle problematic customers, and address grievances.
  • Utilize troubleshooting and analytical skills to achieve individual goals and objectives.

Requirements:

  • Prior experience in a technical support role or equivalent field.
  • Excellent communication, problem-solving, and analytical skills.
  • Able to work in a fast-paced environment and meet deadlines.
  • Familiarity with industry-standard tools and software.

Benefits:

  • A competitive salary range of $55,000 - $65,000 per annum.
  • Ongoing training and professional development opportunities.
  • A dynamic and supportive work environment.


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