IT Support Specialist

1 month ago

Navi Mumbai, Maharashtra, India Meraqui Full time

Job Title: IT Support Specialist

About the Role:

Meraqui is seeking an experienced IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support to our users.

Key Responsibilities:

  • Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals.
  • Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
  • Assist in the setup, configuration, and maintenance of user accounts and systems.
  • Perform regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance.
  • Manage and deploy software updates, patches, and antivirus software.
  • Troubleshoot and resolve issues related to printers, scanners, and digital signature devices, including setup, connectivity, and software compatibility.
  • Install, configure, and replace hardware components as needed.
  • Manage hardware inventory, including procurement, allocation, and decommissioning of equipment.
  • Troubleshoot and resolve basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.
  • Assist in the setup, configuration, and troubleshooting of network devices, including routers, switches, and wireless access points.
  • Provide support for VPN setup, remote access, and related security protocols.
  • Diagnose and resolve IP conflicts, network speed issues, and connectivity drops to ensure stable network performance.
  • Maintain an up-to-date inventory of all software licenses and applications installed on end-user devices.
  • Ensure compliance with software licensing agreements and manage software deployment across the network.
  • Document software versions, installation procedures, and update schedules.
  • Maintain detailed records of support requests, troubleshooting steps, and resolution processes.
  • Document common technical issues and solutions in a knowledge base to assist end-users.
  • Provide technical guidance to users, including basic training on software applications, digital signature usage, operating systems, and security practices.
  • Assist users with file backups, software installation, and other IT-related tasks.
  • Work closely with other IT teams for escalated issues and infrastructure projects.
  • Collaborate with vendors for warranty repairs, technical support, and equipment replacements.
  • Perform quarterly system health checkups to ensure optimal performance of IT infrastructure.

Requirements:

  • 2-3 years of hands-on experience in desktop support or IT helpdesk roles.
  • Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
  • Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools.
  • Excellent problem-solving abilities, strong communication skills, and a customer-oriented mindset.

Benefits:

  • Estimated Salary: ₹6,50,000 - ₹8,00,000 per annum.

About Meraqui:

Meraqui is a leading company in the industry, committed to delivering exceptional services to our clients. We believe in fostering a culture of innovation, teamwork, and continuous learning.

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