IT Support Specialist for Global Banking Operations

3 weeks ago


Navi Mumbai, Maharashtra, India Mizuho Full time
Job Description

We are seeking a skilled IT Support Specialist to join our team at Mizuho Global Services Pvt Ltd. As an IT Support Specialist, you will play a critical role in ensuring the smooth operation of our banking and IT systems.

Company Overview

Mizuho Global Services Pvt Ltd is a subsidiary company of Mizuho Bank, Ltd, one of the largest banks in Japan. Our company was established in 2020 as part of Mizuho's strategy to create a captive global processing centre for remotely handling banking and IT operations.

We are committed to a culture that values ethical values and diversity in all its forms. Our three key pillars - Mutual Respect, Discipline, and Transparency - guide every process and operation at MGS.

Job Responsibilities
  • Provide technical support for Helpdesk, L1 IT Support, Active Directory management, unlocking, application support, password reset, Group policy management, Desktop Operating System Installation, and Troubleshooting of PCs.
  • Manage IT Inventory, expertise in helpdesk, AD management, unlocking applications, password reset, Laptop & Desktop troubleshooting, maintenance, and network connectivity.
  • Troubleshoot and resolve issues through sharing best practices and direct resolution.
Requirements
  • Bachelor's or Master's degree in Computer Science or IT.
  • 5+ years of relevant experience in IT Support.
  • MCSE, CCNA, or similar certifications desirable.
  • Excellent communication skills and ability to work within customer-focused teams.
Benefits

We offer excellent career growth opportunities, immense exposure, learning, company of highly passionate leaders and mentors, ability to build things from scratch.


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