Technical Support Specialist in Banking Operations

5 days ago


Navi Mumbai, Maharashtra, India Mizuho Full time

Mizuho Global Services Pvt Ltd is a subsidiary of Mizuho Bank, one of the largest banks in Japan. Established in 2020, MGS handles banking and IT operations for Mizuho's domestic and overseas offices.

The company values ethical behavior, diversity, and transparency. Its three key pillars - Mutual Respect, Discipline, and Transparency - guide every process and operation at MGS.

This role offers immense exposure, excellent career growth, and the opportunity to work with passionate leaders and mentors. You will have the chance to build things from scratch and contribute to the company's development.

Job Description:

We are looking for a highly skilled individual with expertise in Application support, SQLs, IIS, SWIFT knowledge, and experience working in a rotational shift environment. The ideal candidate should be able to troubleshoot security issues across various technologies and possess excellent communication skills.

Key Responsibilities:

  • To provide application support and resolve issues through sharing best practices and direct resolution.
  • To work within a customer-focused team and take ownership of customer issues reported.
  • To troubleshoot and resolve issues efficiently, adhering to ISO 9001:2008 and ISO 27001 standards.
  • To be flexible and work in an operational environment with rotational shifts and on-call schedules.

Required Skills and Qualifications:

  • 8+ years of work experience in Application support.
  • Expertise in SQLs, IIS, SWIFT knowledge.
  • Experience working in a rotational shift environment.
  • Excellent communication and problem-solving skills.
  • Ability to learn new technical domains quickly.

Benefits:

  • A competitive estimated salary range of ₹15-25 lakhs per annum, based on location and experience.
  • An opportunity to work with a leading bank and gain extensive industry experience.
  • A dynamic and supportive work environment with opportunities for growth and development.


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