Desktop Support Specialist
2 weeks ago
Job Title: Desktop Support Specialist at Meraqui
Estimated Salary: ₹ 6,50,000 - ₹ 8,00,000 per annum, depending on experience and qualifications.
About the Role
We are seeking a highly skilled Desktop Support Specialist to join our team at Meraqui. As a key member of our IT department, you will be responsible for providing top-notch technical support to our employees, ensuring their desktops, laptops, printers, scanners, and other peripherals are running smoothly.
Key Responsibilities:
- Provide Level 1 and Level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals.
- Troubleshoot and resolve hardware, software, and network issues for end-users in a timely manner.
- Assist in the setup, configuration, and maintenance of user accounts and systems.
- Perform regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance.
- Manage and deploy software updates, patches, and antivirus software.
- Troubleshoot and resolve issues related to printers, scanners, and digital signature devices, including setup, connectivity, and software compatibility.
- Install, configure, and replace hardware components as needed.
- Manage hardware inventory, including procurement, allocation, and decommissioning of equipment.
- Troubleshoot and resolve basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.
- Assist in the setup, configuration, and troubleshooting of network devices, including routers, switches, and wireless access points.
- Provide support for VPN setup, remote access, and related security protocols.
- Diagnose and resolve IP conflicts, network speed issues, and connectivity drops to ensure stable network performance.
- Maintain an up-to-date inventory of all software licenses and applications installed on end-user devices.
- Ensure compliance with software licensing agreements and manage software deployment across the network.
- Document software versions, installation procedures, and update schedules.
- Maintain detailed records of support requests, troubleshooting steps, and resolution processes.
- Document common technical issues and solutions in a knowledge base to assist end-users.
- Provide technical guidance to users, including basic training on software applications, digital signature usage, operating systems, and security practices.
- Assist users with file backups, software installation, and other IT-related tasks.
- Work closely with other IT teams for escalated issues and infrastructure projects.
- Collaborate with vendors for warranty repairs, technical support, and equipment replacements.
- Perform quarterly system health checkups to ensure optimal performance of IT infrastructure.
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