Desktop Support Engineer
1 week ago
About the Role:
We are seeking a skilled Desktop Support Engineer to provide level 1 and level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals.
The successful candidate will be responsible for troubleshooting and resolving hardware, software, and network issues for end-users in a timely manner. This includes assisting in the setup, configuration, and maintenance of user accounts and systems, performing regular maintenance of operating systems, installed applications, and peripheral devices to ensure optimal performance.
Main Responsibilities:
- Troubleshooting and resolving hardware, software, and network issues.
- Assisting with setup, configuration, and maintenance of user accounts and systems.
- Performing regular maintenance of operating systems, installed applications, and peripheral devices.
- Managing and deploying software updates, patches, and antivirus software.
- Troubleshooting and resolving issues related to printers, scanners, and digital signature devices.
- Installing, configuring, and replacing hardware components as needed.
- Managing hardware inventory, including procurement, allocation, and decommissioning of equipment.
- Troubleshooting and resolving basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.
- Providing support for VPN setup, remote access, and related security protocols.
- Diagnosing and resolving IP conflicts, network speed issues, and connectivity drops.
Requirements:
- 2-3 years of hands-on experience in desktop support or IT helpdesk roles.
- Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
- CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
- Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools.
- Excellent problem-solving abilities, strong communication skills, and a customer-oriented mindset.
Estimated Salary: ₹800,000 - ₹1,200,000 per annum
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