Desktop Support Expert

4 days ago


Mumbai, Maharashtra, India Birlasoft Full time
About the Company

Birlasoft is a powerhouse where domain expertise, enterprise solutions, and digital technologies converge to redefine business processes. Our consultative and design thinking approach drives societal progress by enabling our customers to run businesses with unmatched efficiency and innovation.

We take pride in our commitment to Diversity, Equity, and Inclusion (DEI) initiatives, along with Corporate Sustainable Responsibility (CSR) activities, demonstrating our dedication to building inclusive and sustainable communities.

Job Overview

The Senior Desktop Analyst position at Birlasoft involves addressing user tickets regarding hardware, software, and networking issues. This role requires a strong background in projects and experience in working with Windows/Linux/Mac OS environments.

The successful candidate will have hands-on experience with office automation products, computer peripherals, and network security practices. Excellent problem-solving and multitasking skills are essential for this role.

Key Responsibilities
  • Address user tickets regarding hardware, software, and networking issues
  • Provide clear instructions and remote troubleshooting assistance
  • Customize desktop applications to meet user needs
  • Record technical issues and solutions in logs
  • Direct unresolved issues to the next level of support personnel
Requirements

This role requires a proven work experience as a Desktop Support Engineer or similar role. A working knowledge of office automation products and computer peripherals, like printers and scanners, is also necessary.

Absolutely essential qualifications include excellent communication skills, customer-oriented attitude, and ability to perform remote troubleshooting and provide clear instructions.

Benefits

This full-time role offers an attractive salary package, including benefits such as medical insurance, retirement plans, and professional development opportunities. As part of the CK Birla Group, we offer a dynamic and supportive work environment that fosters growth and innovation.



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