IT Support Professional
1 week ago
Job Summary:
We are seeking a skilled Desktop Support Engineer to provide technical expertise and ensure seamless IT operations. The ideal candidate will possess strong troubleshooting skills, excellent communication abilities, and the ability to work independently or as part of a team.
Key Responsibilities:
- Provide first and second-level support for desktop systems, software applications, and peripheral devices
- Troubleshoot hardware and software issues, perform repairs, and system updates as needed
- Resolve connectivity issues, including network access, remote desktop, and VPN
- Set up new workstations, configure hardware and software installations, and manage account setups
- Install, upgrade, and configure operating systems, software, and necessary patches
- Manage asset inventory for computer systems, peripherals, and IT equipment
User Assistance & Training:
- Assist users with general inquiries, application functionality, and usage instructions
- Provide one-on-one training to employees on basic troubleshooting and best practices
- Develop user guides, FAQ resources, and documentation for common issues
Maintenance & Preventative Care:
- Perform routine maintenance and system checks to ensure optimal performance
- Regularly monitor antivirus, firewall, and backup systems, ensuring compliance with security policies
- Collaborate with IT team members to identify and implement system improvements
Incident Documentation & Reporting:
- Document support requests, issues, and resolutions accurately in the ticketing system
- Generate reports on common issues, response times, and resolution rates for analysis
- Provide feedback on recurring issues and help develop solutions to prevent them
Qualifications:
- Bachelor's degree in Information Technology, Computer Science, or a related field (or equivalent work experience)
- 2+ years of experience in desktop support or IT support roles
- Proficiency in Windows and macOS operating systems, along with MS Office applications
- Strong troubleshooting skills with hardware (desktops, laptops, printers) and software (OS, applications)
- Familiarity with Active Directory, VPN, remote desktop tools, and ticketing systems (e.g., ServiceNow, Jira)
Salary Estimate: $65,000 - $80,000 per year, depending on location and experience
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