Technical Support Specialist

1 month ago


Navi Mumbai, Maharashtra, India BirlaSoft Full time

Job Role: Desktop Support Engineer

Job Description:

We are seeking a skilled Desktop Support Engineer to join our team at BirlaSoft. As a Desktop Support Engineer, you will be responsible for providing technical assistance to our clients, handling onsite support tickets, and troubleshooting hardware and software issues.

Key Responsibilities:

  • Client Support: Respond to client support requests, contact clients to identify problem nature, and provide timely resolutions.
  • Troubleshooting: Troubleshoot hardware and software issues, install and maintain hardware and computer peripherals, and upgrade operating systems and software.
  • Networking: Troubleshoot networking and connection issues, advise on software or hardware upgrades, and provide basic training in computer operation and management.
  • Incident Management: Manage incidents, changes, and problems, and possess working knowledge and support of SAP, Microsoft, software & hardware, and Networking.
  • Knowledge and Skills: Possess knowledge of Networks, AD, DNS, DHCP, and Cloud backup.


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