Technical Support Specialist

4 days ago


Navi Mumbai, Maharashtra, India Communication test design india pvt Ltd Full time
Job Description

We are seeking a highly skilled Technical Support Specialist to join our team at Communication test design india pvt Ltd. As a key member of our technical team, you will be responsible for providing top-notch support to our customers and ensuring the smooth operation of our applications.

Key Responsibilities:
  • Coordinate with teams to resolve complex application and system issues.
  • Design and maintain expertise in application processes and systems.
  • Administer and resolve application issues, provide updates, and perform root cause analysis.
  • Plan, execute, and implement applications and configuration change procedures.
  • Develop, sustain, and evaluate delegated business processes and related applications.
  • Supervise alerts related to application and system procedures.
  • Maintain professional relationships with counterparts in engineering and customer support departments.
  • Install and prepare tools required for website front-line applications.
  • Organize and implement projects ranging from small to medium size.
  • Perform root cause assessment and debug issues on server domain and application availability.
  • Coordinate with departments and administer code migrations in various environments.
  • Provide support and identify issues, prepare documentation, and provide solutions.
  • Manage production systems and recommend performance optimization solutions.


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