Technical Support Specialist

4 weeks ago

Mumbai, Maharashtra, India Nerve Solutions Full time
Support Specialist Role Overview

At Nerve Solutions, we are seeking a highly skilled and motivated Support Specialist to join our team. As a Support Specialist, you will play a critical role in providing technical support and customer service for our in-house RMS product.

Key Responsibilities:
  • Technical Support: Provide first-line technical support for our RMS product, addressing and resolving client inquiries, issues, and service requests in a timely manner.
  • Issue Resolution: Diagnose and troubleshoot technical problems, collaborating with development and QA teams to find and implement solutions.
  • Client Interaction: Engage with clients to understand their needs, provide guidance on product usage, and ensure high levels of customer satisfaction.
  • Documentation: Maintain accurate and detailed records of support cases, solutions, and product issues to contribute to knowledge management and continuous improvement.
  • Collaboration: Work closely with product management, development, and QA teams to relay client feedback, suggest product improvements, and assist with product testing and validation.
  • Process Improvement: Contribute to the development and refinement of support processes and tools to enhance service quality and efficiency.
Qualifications:
  • Education: Bachelor's degree in Finance, Computer Science, Business, or a related field.
  • Experience: Prior experience in a support role is beneficial, with a preference for experience related to financial markets or RMS products.
  • Technical Skills: Basic understanding of RMS products and financial market concepts.
  • Communication: Strong verbal and written communication skills with the ability to interact effectively with clients and internal teams.
  • Agility: Demonstrated ability to learn quickly and adapt to changing priorities in a fast-paced Agile environment.
  • Problem-Solving: Excellent analytical and problem-solving skills with a proactive approach to resolving issues.
  • Customer Service: Strong commitment to delivering high-quality customer service and support.

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