Technical Support Specialist

6 days ago


Mumbai, Maharashtra, India Vertoz Full time
Job Overview

We are seeking a proactive and detail-oriented Technical Support Specialist to join our team at Vertoz. As a Technical Support Specialist, you will be responsible for providing top-notch technical support for our products and services, including Web Email Hosting Domain Name Registrations, and more.

About Us
Vertoz is an AI-powered MadTech and CloudTech Platform offering Digital Advertising Marketing and Monetization (MadTech) & Digital Identity and Cloud Infrastructure (CloudTech) catering to Businesses Digital Marketers Advertising Agencies Digital Publishers Cloud Providers and Technology companies. For more details, please visit our website here.

Key Responsibilities
1. Participate in 24x7 shifts
2. Monitor the stability of our products with various internal tools
3. Handling Technical Support for all our solutions such as Web Email Hosting (cPanel & Plesk Control Panels) Domain Name Registrations etc
4. Provide prompt support via tickets live chat or on call
5. Troubleshooting a variety of technical issues customers are having with their plans and services
6. Perform miscellaneous duties as assigned

Requirements
1. Bachelors in BSc IT Computer Science Engineer
2. Proven experience in a technical support or customer service role preferably with experience in web hosting domain registration or related fields
3. Excellent verbal and written communication skills with a focus on clear and effective interaction with customers
4. Strong analytical and problem-solving abilities with the capacity to troubleshoot and resolve issues efficiently
5. Collaborative attitude with a willingness to assist colleagues and contribute to a positive team environment

Benefits
1. No dress code
2. Flexible working hours
3. 5 days working
4. 24 Annual Leaves
5. International Presence
6. Celebrations
7. Team outings


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