Technical Support Specialist
3 weeks ago
At D engage, we're looking for a skilled Technical Support Specialist to join our team. As a key member of our support team, you'll play a crucial role in delivering exceptional customer experiences and driving business growth.
Key Responsibilities:
* Collaborate with customer support teams to deliver impactful features and enhancements
* Gather user requirements and translate them into suitable content
* Help resolve support issues and respect SLA's set up
Requirements:
* 13 years of experience in technical services or Html/CSS related role (support, QA, etc.)
* Hands-on experience with HTML, CSS, and JavaScript to help guide front-end product decisions
* Proficiency in SQL for querying databases and analyzing product usage data
* Previous experience working in a support or customer-facing role with the ability to empathize with users and troubleshoot issues
Nice-to-Have:
* Experience working on a CDMP or similar data-driven platforms
* Knowledge of API integrations and data analytics tools
About Us:
D engage is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.
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