Technical Support Specialist

2 weeks ago


Mumbai, Maharashtra, India Vimerse Infotech inc Full time
Job Title: Technical Support Specialist

At Vimerse Infotech inc, we are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing first-line support for issues related to Mac and Windows applications. Your primary goal will be to troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors. You will also assist users with basic configurations, settings adjustments, and software updates, as well as document and track support requests using our ticketing system. Additionally, you will escalate complex issues to L2 support as needed.

Key Responsibilities:

• Provide first-line support for issues related to Mac and Windows applications
• Troubleshoot and resolve common software issues, including installation problems, performance issues, and application errors
• Assist users with basic configurations, settings adjustments, and software updates
• Document and track support requests using our ticketing system
• Escalate complex issues to L2 support as needed

Requirements:

• 3+ years of experience in technical support
• Strong knowledge of Mac and Windows applications
• Excellent problem-solving skills
• Ability to work independently and as part of a team
• Strong communication and interpersonal skills

What We Offer:

• Competitive salary and benefits package
• Opportunity to work with a dynamic and fast-paced team
• Professional development and growth opportunities

How to Apply:

If you are a motivated and detail-oriented individual with a passion for technical support, please submit your application, including your resume and a cover letter, to [insert contact information].

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