Technical Support Specialist

2 weeks ago


Navi Mumbai, Maharashtra, India Equinox Agents Full time

Job Summary

Equinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.

Key Responsibilities:

• Communicate effectively with customers to resolve their technical issues.

• Collaborate with other departments to provide first contact resolution.

• Escalate issues to the next level of Customer Support when necessary.

• Consistently meet SLA's set by clients with strict adherence to process guidelines and timelines.

• Provide prompt, courteous, and accurate responses to customers.

• Troubleshoot and resolve process-related queries, handle difficult customers, and address grievances.

Requirements:

Please note that a laptop or PC is mandatory for this role.



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