Technical Support Specialist
2 weeks ago
Job Summary
Equinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.
Key Responsibilities:
• Communicate effectively with customers to resolve their technical issues.
• Collaborate with other departments to provide first contact resolution.
• Escalate issues to the next level of Customer Support when necessary.
• Consistently meet SLA's set by clients with strict adherence to process guidelines and timelines.
• Provide prompt, courteous, and accurate responses to customers.
• Troubleshoot and resolve process-related queries, handle difficult customers, and address grievances.
Requirements:
Please note that a laptop or PC is mandatory for this role.
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