Technical Support Specialist

2 days ago


Navi Mumbai, Maharashtra, India BirlaSoft Full time

**Technical Support Role**

At BirlaSoft, our Desktop Support role involves handling tickets that require onsite support. This includes:

  • Responding to client requests for technical assistance.
  • Identifying and resolving hardware and software issues.
  • Installing and maintaining computer hardware and peripherals.
  • Upgrading operating systems and software.
  • Resolving network and connection problems.
  • Providing training on computer operation and management.

Additionally, our technical support specialists work with clients to identify opportunities for software and hardware upgrades, and provide incident management, change management, and problem management services.

Our team has a strong working knowledge of SAP, Microsoft, and networking systems, and is familiar with network protocols such as AD, DNS, and DHCP.



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