Technical Support Specialist
2 days ago
At Equinox, we're looking for a skilled Technical Support Specialist to join our team. Main Responsibilities:
• Respond promptly to customer inquiries, providing accurate and efficient solutions.
• Maintain open communication with customers until issues are resolved.
• Collaborate with other departments to deliver first-contact resolution.
• Escalate complex issues to the next level of support as needed.
• Meet or exceed all service level agreements (SLAs) by strictly adhering to process guidelines and timelines.
• Ensure timely, courteous, and accurate responses to customers.
• Troubleshoot process-related queries, handle customer complaints, and resolve grievances.
• Achieve individual goals and objectives by utilizing problem-solving and analytical skills.
Requirements:
• 1-12 years of experience
• HSC/Graduate degree
Note: Laptop or PC mandatory.
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