Enterprise Technical Support Specialist

1 week ago


Navi Mumbai, Maharashtra, India Jio Full time
Job Description

We are seeking an experienced Enterprise Technical Support Specialist to join our team at Jio.

About the Role

This is a challenging opportunity for a technical professional with experience in supporting complex software applications, particularly those used in contact centers, telecom, and enterprise IT environments. The successful candidate will have a strong understanding of Java, J2EE, IIS, PL/SQL Oracle, MongoDB, Redis Caching, Elasticsearch/Kibana, and related tools.

Key Responsibilities
  • Provide first-level support for contact center applications, collaborating closely with business users and backend support teams to resolve issues and implement workarounds.
  • Develop and maintain knowledge of the latest technologies, including next-gen solutions like Elasticsearch, Kibana, Logstash, Content Caching, and MongoDB.
  • Analyze application logs to identify errors and implement corrections.
  • Coordinate with Technical Assistance Centers (TACs) for Level 4/PE support, providing necessary logs or configuration details as required.
Requirements
  • Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT/Banking industry.
  • Essential: Experience in handling customer-facing applications involving web, application, and database layers.
  • Working knowledge of latest/next-gen technologies, such as Elastic search, Kibana, Logstash, Content caching, MongoDB, and analysis of application logs.
  • Understanding and exposure to DB (Oracle, MongoDB, SQL) is an added advantage.
  • Knowledge of Tomcat/Apache, Nginx, JSP, servlets, Python, Selenium tools for automation is preferred.
  • Ability to coordinate with TAC for L4/PE support with necessary logs or configuration details.
  • Prior experience on non-voice/eServices product with Enterprise type accounts.
  • Experience in providing L2 level support to customers (medium to large).
  • Understanding of voice network technologies and products is required.
What We Offer
  • A competitive estimated salary of $90,000 per annum, commensurate with experience.
  • Ongoing training and development opportunities to enhance your skills and career growth.
  • A dynamic and supportive work environment that fosters collaboration and innovation.


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