Enterprise Technical Support Specialist
1 week ago
We are seeking an experienced Enterprise Technical Support Specialist to join our team at Jio.
About the RoleThis is a challenging opportunity for a technical professional with experience in supporting complex software applications, particularly those used in contact centers, telecom, and enterprise IT environments. The successful candidate will have a strong understanding of Java, J2EE, IIS, PL/SQL Oracle, MongoDB, Redis Caching, Elasticsearch/Kibana, and related tools.
Key Responsibilities- Provide first-level support for contact center applications, collaborating closely with business users and backend support teams to resolve issues and implement workarounds.
- Develop and maintain knowledge of the latest technologies, including next-gen solutions like Elasticsearch, Kibana, Logstash, Content Caching, and MongoDB.
- Analyze application logs to identify errors and implement corrections.
- Coordinate with Technical Assistance Centers (TACs) for Level 4/PE support, providing necessary logs or configuration details as required.
- Minimum 4 years of experience in Contact Center/Telecom/Enterprise IT/Banking industry.
- Essential: Experience in handling customer-facing applications involving web, application, and database layers.
- Working knowledge of latest/next-gen technologies, such as Elastic search, Kibana, Logstash, Content caching, MongoDB, and analysis of application logs.
- Understanding and exposure to DB (Oracle, MongoDB, SQL) is an added advantage.
- Knowledge of Tomcat/Apache, Nginx, JSP, servlets, Python, Selenium tools for automation is preferred.
- Ability to coordinate with TAC for L4/PE support with necessary logs or configuration details.
- Prior experience on non-voice/eServices product with Enterprise type accounts.
- Experience in providing L2 level support to customers (medium to large).
- Understanding of voice network technologies and products is required.
- A competitive estimated salary of $90,000 per annum, commensurate with experience.
- Ongoing training and development opportunities to enhance your skills and career growth.
- A dynamic and supportive work environment that fosters collaboration and innovation.
-
Navi Mumbai, Maharashtra, India Jio Full timeAt Jio, we are seeking a skilled Technical Support Specialist to join our team in delivering exceptional service to our customers. This role involves providing frontline support for various applications across different environments, including Contact Centers, Telecom, and Enterprise IT. The successful candidate will be responsible for resolving technical...
-
Technical IT Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India Jio Full timeJob SummaryWe are seeking a highly skilled Technical IT Support Specialist to join our team at Jio. The successful candidate will be responsible for providing frontline support to our contact center applications, working in a 24x7 mode.Key ResponsibilitiesSupporting software applications that operate in hardware and telecom environments.Providing technical...
-
Navi Mumbai, Maharashtra, India Jio Full timeJio Application Support EngineerJob SummaryWe are seeking a skilled Application Support Engineer to join our team at Jio, providing technical expertise and support for our enterprise applications in telecom and contact center environments.Key ResponsibilitiesProvide frontline support for applications in 24 x 7 mode, ensuring timely and effective resolution...
-
Technical Support Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India Equinox Agents Full timeJob SummaryEquinox Agents is seeking a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and technical support to our clients.Key Responsibilities:• Communicate effectively with customers to resolve their technical issues.• Collaborate with other...
-
Technical Support Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India Jio Full timeJob SummaryJob Title: Technical Support SpecialistJob Description:Jio seeks a skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for monitoring, operating, managing, troubleshooting, and restoring the service. You will engage in day-to-day high Severity Incident Resolution and perform Root Cause...
-
Technical Support Specialist
1 week ago
Navi Mumbai, Maharashtra, India Equinox Full timeAbout Us: Equinox is a dynamic and fast-paced company that values its customers. We are currently seeking an experienced Technical Support Specialist to join our team.Salary: $40,000 - $60,000 per annum, based on experience.Job Description:Key Responsibilities:Respond promptly and accurately to customer inquiries, providing solutions to their technical...
-
Technical Support Specialist
1 week ago
Navi Mumbai, Maharashtra, India Equinox Agents Full timeAt Equinox Agents, we are seeking a skilled Technical Support Specialist to join our team. This role is ideal for individuals who enjoy problem-solving and providing exceptional customer service.Salary: $55,000 - $65,000 per annum, depending on experienceJob Description:We are looking for a technical support specialist to provide high-quality assistance to...
-
Technical Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India BirlaSoft Full time**Technical Support Role**At BirlaSoft, our Desktop Support role involves handling tickets that require onsite support. This includes:Responding to client requests for technical assistance.Identifying and resolving hardware and software issues.Installing and maintaining computer hardware and peripherals.Upgrading operating systems and software.Resolving...
-
Technical Support Specialist
1 month ago
Navi Mumbai, Maharashtra, India Inspiroz IT Services Pvt Ltd Full timeJob DescriptionAs a Technical Support Specialist at Inspiroz IT Services Pvt Ltd, you will be responsible for providing exceptional customer support and technical services remotely. Your primary goal will be to troubleshoot and resolve technical issues efficiently, ensuring a seamless experience for our clients.Key Responsibilities:Install, configure, and...
-
Senior Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Intriant HR Services India Full timeJob Title: Senior Technical Support SpecialistAt Intriant HR Services India, we are seeking a highly skilled Senior Technical Support Specialist to join our team. The ideal candidate will have a strong background in IT and experience in managing complex technical issues.Responsibilities:Own user problems and proactively resolve them.Coordinate with...
-
Technical Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeJob Summary:We are seeking a skilled Technical Support Specialist to join our team at NOV Inc. as a Technical Support Engineer.About the Role:The successful candidate will provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Key Responsibilities:Provide technical support for the RTDMM...
-
Technical Support Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeJob Summary:We are seeking a highly skilled Technical Support Engineer to join our team at NOV Inc. as a Technical Support Specialist. The successful candidate will provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Key Responsibilities:Provide technical support for the RTDMM project, ensuring...
-
Technical Support Specialist
1 month ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeWe are seeking a skilled Technical Support Specialist to provide technical support for our Real-Time Data Monitoring and Management (RTDMM) project. The ideal candidate will have a background in drilling data management and monitoring support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring...
-
Technical Support Specialist
3 weeks ago
Mumbai, Maharashtra, India Investec Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Investec. As a key member of our support team, you will provide desktop technical support to our end-users, ensuring that they have the tools and resources they need to succeed.Key Responsibilities:Provide technical support to end-users via phone, email, and...
-
Technical Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India Inspiroz IT Services Pvt Ltd Full timeTechnical Support RoleAt Inspiroz IT Services Pvt Ltd, we need a skilled Technical Support Specialist to join our team.Key Responsibilities:Install, configure, troubleshoot and resolve technical issues using industry-standard tools and methodologies.Provide excellent customer support and technical services remotely, ensuring prompt and efficient resolution...
-
Technical Support Specialist
4 weeks ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeJob Summary:We are seeking a highly skilled Technical Support Specialist to join our team at NOV Inc. The successful candidate will provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and management.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable data...
-
Technical Support Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeJob Overview:NOV Inc. is seeking a highly skilled Technical Support Specialist to join our team. The ideal candidate will have a strong understanding of real-time data monitoring systems and a proven track record of providing exceptional technical support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable...
-
Desktop Support Specialist
1 month ago
Navi Mumbai, Maharashtra, India K & R Enterprises Full timeJob Title: Desktop Support SpecialistJob Summary:At K & R Enterprises, we are seeking a skilled Desktop Support Specialist to join our team. The successful candidate will be responsible for providing technical support and assistance to our staff, ensuring that our computer systems and infrastructure are running smoothly and efficiently.Key Responsibilities:-...
-
Technical Support Specialist
3 weeks ago
Navi Mumbai, Maharashtra, India NOV Inc Full timeWe are seeking a skilled Technical Support Specialist to provide support for our Real-Time Data Monitoring and Management (RTDMM) project. The ideal candidate will have experience in drilling data management and monitoring support.Key Responsibilities:Provide technical support for the RTDMM project, ensuring efficient and reliable data monitoring and...
-
Technical Support Specialist
4 weeks ago
Mumbai, Maharashtra, India Ares Management Corporation Full timeJob SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Ares Management Corporation.The ideal candidate will have a strong background in IT support, excellent communication skills, and the ability to work in a fast-paced environment.Provide technical support to employees and users, resolving issues in a timely and...