Technical Support Expert

2 days ago


Navi Mumbai, Maharashtra, India Meraqui Full time
Job Title: Technical Support Expert - Desktop Infrastructure

About the Company:

Meraqui is a leading organization that provides cutting-edge technology solutions to businesses across the globe.

About the Role:

We are seeking a skilled Desktop Support Engineer to join our team as a Technical Support Expert - Desktop Infrastructure. The successful candidate will be responsible for providing level 1 and level 2 technical support for desktops, laptops, printers, scanners, digital signature devices, and other peripherals.

Main Responsibilities:

  • Troubleshooting and resolving hardware, software, and network issues for end-users.
  • Assisting with setup, configuration, and maintenance of user accounts and systems.
  • Performing regular maintenance of operating systems, installed applications, and peripheral devices.
  • Managing and deploying software updates, patches, and antivirus software.
  • Troubleshooting and resolving issues related to printers, scanners, and digital signature devices.
  • Installing, configuring, and replacing hardware components as needed.
  • Managing hardware inventory, including procurement, allocation, and decommissioning of equipment.
  • Troubleshooting and resolving basic network issues related to LAN, WAN, Wi-Fi, and VPN connectivity.
  • Providing support for VPN setup, remote access, and related security protocols.
  • Diagnosing and resolving IP conflicts, network speed issues, and connectivity drops.

Requirements:

  • 2-3 years of hands-on experience in desktop support or IT helpdesk roles.
  • Diploma or Bachelor's degree in Computer Science, Information Technology, or a related field.
  • CompTIA A+, Microsoft Certified: Modern Desktop Administrator Associate, or similar certifications preferred.
  • Proficiency in Windows and macOS environments, Microsoft Office Suite, basic networking concepts (LAN, WAN, Wi-Fi, VPN), digital signature devices, printer and scanner troubleshooting, and remote support tools.
  • Excellent problem-solving abilities, strong communication skills, and a customer-oriented mindset.

Estimated Salary: ₹800,000 - ₹1,200,000 per annum



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