IT Support Specialist

1 month ago


Mumbai, Maharashtra, India United Language Group Full time

Company Overview

At United Language Group, we strive to provide exceptional support services to our global users. With a strong focus on innovation and customer satisfaction, we are seeking an experienced IT Support Specialist to join our team.

Job Description

We are looking for a skilled IT Support Specialist to provide desktop-level support to our global groups and users. The ideal candidate will be responsible for troubleshooting VPN, broadband, and IP phone issues, as well as analyzing and resolving technical problems with desktops, laptops, smartphones, Chromebooks, and Macs.

Key Responsibilities:

  • Provide timely and effective support to global users via various communication channels.
  • Analyze and troubleshoot technical issues related to hardware, software, and network connectivity.
  • Implement preventative measures to prevent future occurrences of technical issues.
  • Maintain accurate records of support requests and resolution outcomes.

Requirements

To be successful in this role, you will require:

  • Excellent technical skills, including knowledge of Windows, macOS, and Linux operating systems.
  • Strong analytical and problem-solving skills, with the ability to work independently and collaboratively as part of a team.
  • Effective communication and interpersonal skills, with the ability to communicate complex technical information to non-technical stakeholders.
  • A high level of integrity, discretion, and professionalism when handling sensitive or confidential information.

What We Offer

In return for your expertise and dedication, we offer a competitive salary package, including:

  • $70,000 - $90,000 per annum, depending on experience.
  • A comprehensive benefits program, including health insurance, retirement savings plan, and paid time off.
  • Ongoing training and professional development opportunities to help you grow and succeed in your career.

About Us

United Language Group is a dynamic and innovative company that values diversity, equity, and inclusion. We are committed to providing a supportive and inclusive work environment that allows our employees to thrive and reach their full potential.



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