Technical Support Specialist

9 hours ago


Mumbai, Maharashtra, India Connectwise Full time
Job Title: Technical Support Specialist

We are seeking a skilled Technical Support Specialist to join our team at ConnectWise. As a key member of our support team, you will be responsible for providing top-notch technical support to our customers.

This role requires strong problem-solving skills, excellent communication skills, and the ability to work independently with minimal supervision. You will be responsible for evaluating user needs, identifying problems, and finding solutions in a timely and efficient manner.

Key Responsibilities include:

  • Providing technical support via email, phone, cases, and remote sessions.
  • Analyzing, testing, and modifying customer data in the database / front end server based upon the issue(s) identified.
  • Maintaining a knowledge base of our products and services and providing high-quality technical support to customers during each interaction.

The ideal candidate will have advanced knowledge of applicable work area and possess strong customer service, communication, and organizational skills.

A competitive salary of $12-$20 per hour is offered for this position.



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