Technical Support Specialist

12 hours ago


Mumbai, Maharashtra, India ProPMO Services Private Limited Full time

We are seeking a highly skilled Technical Support Specialist to join our team at ProPMO Services Private Limited. In this role, you will be responsible for providing top-notch customer support via direct communication, mail, chat, or phone.

As a key member of our team, you will work effectively in a multi-team environment, monitoring and supporting P2P applications, handling and notifying application/network issues, categorizing issues/tickets and escalating to the relevant team members promptly.

Key Responsibilities:
  • Understand customer issues and provide quick resolution.
  • Work effectively in a multi-team environment.
  • Monitor and support P2P applications.
  • Handle and notify application/network issues.
  • Categorize issues/tickets and escalate to the relevant team members promptly.

The successful candidate will have excellent English and Hindi communication skills, good interpersonal skills, articulate writing skills, and desirable programming knowledge (e.g., .Net). A B.Tech/B.E. (Computer Science/IT), BCA, or B.Sc. (IT) degree is required, along with 1-2 years of experience in a support/developer role.

Technical Skills:
  • Operating Systems: Windows, Linux, Cloud.
  • Databases: MySQL/SQL.
  • Programming Languages: .Net, Java, or other programming languages.

The estimated salary for this position is $60,000 - $80,000 per annum, depending on experience and qualifications.



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