Technical Support Specialist

1 week ago

Mumbai, Maharashtra, India Oracle Full time

Job Description:

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We are seeking a highly skilled Technical Support Specialist to join our team at Oracle. As a member of our project team, you will be responsible for analyzing situations and providing quality work products to deliver functional and technical solutions on applications and technology installations.

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About Us:

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Oracle is a global leader in the development and support of enterprise software solutions. Our company has thrived through 40+ years of change by innovating and operating with integrity while delivering for the top companies in almost every industry.

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Key Responsibilities:

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As a Technical Support Specialist, your key responsibilities will include:

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  • ">
  • Providing technical leadership and resolving non-KEDB issues/tickets">
  • Driving Shift-Left strategy and preparing/maintaining overall KEDB as per defined Knowledge Management process">
  • Identifying scope for automation and focusing on continuous improvements">
  • Conducting RCA for identified problems along with Service Desk and Incident Managers">
  • Driving execution of Problem Resolution Plans with other stakeholders">
  • Maintaining application monitoring, performance tuning, and testing">
  • Examining potential areas for Service Improvement and raising proposals with the Service Manager">
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Requirements:

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To be successful in this role, you will need:

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  • ">
  • 4-6 years' experience in hands-on application support analyst role">
  • Strong technical skills (PL/Sql, Unix, Unix shell scripting)">
  • Extensive problem-solving and debugging skills">
  • Ability to independently apply production upgrades">
  • Experience in providing services to agreed SLA's and OLA's">
  • ITIL foundation Certification desirable">
  • Excellent interpersonal and communication skills">
  • Flexible in working outside of core business hours at short notice">
  • Able to work in 24*7 support in different shifts pattern on rotational basis (work schedule will include weekend support as well). Must be willing to work from office.">
  • Basic knowledge of Java">
  • Basic knowledge of PERL">
  • Basic knowledge of RDBMs Oracle and MSSQL">
  • Basic knowledge in tools a plus (AppD, ESP, Splunk, NDM, Cloudprober, Moog, sNow,">
  • Basic knowledge of containers (app Engine)">
  • Working knowledge of TSQL and PL/SQL">
  • Working knowledge of Linux and Windows OS">
  • Working knowledge of KSH scripting">
  • Working knowledge of Incident, Problem, Change, Release, & Request Management processes.">
  • Knowledge of SmartStream TLM a plus">
  • Knowledge of Informatica a plus.">
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Salary:

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$85,000 - $110,000 per year

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Benefits:

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We offer a highly competitive suite of Employee Benefits designed on the principles of parity, consistency, and affordability. The overall package includes certain core elements such as Medical, Life Insurance, access to Retirement Planning, and much more.

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Career Level:

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This position is suitable for individuals with 4-6 years of experience in the field of IT and technical support. If you have a strong passion for technology and enjoy working in a fast-paced environment, we encourage you to apply.

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Diversity and Inclusion:

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At Oracle, we believe that innovation starts with diversity and inclusion. We are committed to creating a workforce where all individuals can do their best work. It's when everyone's voice is heard and valued that we're inspired to go beyond what's been done before.

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