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Technical Support Specialist

2 months ago

Mumbai, Maharashtra, India Newfold Digital Full time

Company Overview:

Newfold Digital is a leading provider of digital solutions, committed to delivering exceptional customer experiences.

Salary:

$65,000 - $80,000 per year, depending on experience and qualifications.

Job Description:

We are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for troubleshooting technical issues, providing timely customer feedback, and supporting the roll-out of new applications.

Key Responsibilities:

  • Troubleshoot technical issues associated with the use of products and services offered to customers
  • Follow up with clients to ensure problems are resolved
  • Handle internal and external escalations via emails/calls
  • Interact with customers across multiple mediums (calls, chats, emails) to quickly get to the root of their problem
  • Test and analyze all active and upcoming products and services
  • Report bugs/issues with products and services and lend a helping hand in finding solutions
  • Strategize and implement ideas to improve customer experience, internal processes, operational metrics, and business profitability

Required Skills and Qualifications:

  • Bachelor's Degree in Engineering, Computer Science, or related field preferred
  • Strong customer service skills with ability to express empathy and enthusiasm for customer-focused experience
  • Ability to probe and correctly identify customer needs/concerns
  • Excellent written and verbal communication skills
  • Good working knowledge of computers and internet; strong ability to develop new skills
  • Avid internet user with strong inclination towards technology
  • Highly motivated and energetic team player with excellent interpersonal skills

Benefits:

  • Competitive salary and benefits package
  • Opportunities for professional growth and development
  • Diverse and inclusive work environment
  • Flexible work arrangements and work-life balance

Why Newfold Digital?

  • We offer three work environment scenarios: work-from-home, hybrid, or work-from-the-office
  • We celebrate diversity and inclusion, fostering a culture of belonging
  • We prioritize employee well-being, offering cutting-edge benefits and opportunities for growth