Automotive Technical Support Specialist
1 day ago
At Piaggio Group, we are seeking a highly skilled Automotive Technical Support Specialist to join our team. The ideal candidate will have a strong background in the Automobile industry and possess excellent technical skills.
Job OverviewThis is a full-time position that involves providing technical support to customers and dealerships. The successful candidate will be responsible for analyzing customer satisfaction data, identifying areas for improvement, and developing strategies to enhance vehicle functionality and longevity.
About YouWe are looking for an individual with a minimum of 3-8 years of experience in the Automobile industry. A graduation degree is essential, while an MBA (Marketing) or familiarity with sales modeling techniques and pipeline management would be highly desirable.
Key Responsibilities- Analyzing customer and dealer satisfaction data to identify areas for improvement
- Developing strategies to enhance vehicle functionality and longevity
- Providing post-sales technical support to customers and dealerships
- Supervising and supporting dealers' secondary networks
- Conducting routine maintenance work
- Inspecting vehicle parts and analyzing customer complaints
- Making plan actions for improvement of vehicles
- Ensuring 'With Warranty', 'Extended Warranty', and 'Post warranty' vehicle reporting
- Graduation degree
- Total 3-8 years of experience in the Automobile industry
- Familiarity with sales modeling techniques and pipeline management (desired)
The estimated salary for this role is $85,000 - $110,000 per annum, depending on location and experience. We offer a competitive benefits package and opportunities for career growth and development.
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