Technical Support Specialist in Edenbridge
3 weeks ago
Role Summary: We are seeking a skilled Technical Support Specialist to join our dynamic IT Services team in Edenbridge, Kent. As an IT Helpdesk Analyst, you will provide first-line technical support to customers via phone and remote assistance, troubleshooting and resolving technical issues.
About the Job: The successful candidate will be responsible for maintaining and updating tickets in the CRM system, ensuring deadlines and SLA requirements are met. You will deliver outstanding customer service with clear, professional communication to non-technical users, identifying recurring issues, suggesting improvements, and escalating where necessary.
Your Responsibilities:
- Provide technical support to customers via phone and email, troubleshooting and resolving queries.
- Maintain and update tickets in the CRM system, ensuring deadlines and SLA requirements are met.
- Deliver exceptional customer service with clear, professional communication to non-technical users.
- Identify recurring issues, suggest improvements, and escalate where necessary.
- Support continuous professional development by staying up-to-date with industry trends and technology.
Requirements:
- GCSEs at grade A-C in English Language and Mathematics (or equivalent).
- Full driving license and access to a car.
- Must live within a 30-40 minute commutable distance from Edenbridge.
What We Offer:
- Pension Scheme
- Private Medical Insurance (after successful probation)
- Hybrid Working Model (3 days from home after successful probation)
- Flexible Leave Scheme (up to 5 additional days available to be purchased)
- 25 Days Annual Leave
- Free Parking
- Reward Schemes based on recognition
- Equipment Provided
The salary for this role is £24,000 - £28,000 per annum, depending on experience. If you're eager to start your career in IT and have a passion for delivering exceptional customer service, we encourage you to apply.
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