Enterprise Application Support Specialist

6 days ago


Hyderabad, Telangana, India EMCUSO Full time

We are seeking an experienced Enterprise Application Support Specialist to join EMCUSO in Hyderabad, India. This role requires a strong technical background and excellent problem-solving skills to provide top-notch support for our enterprise-level applications.

The ideal candidate will have 5+ years of experience in application support, with a proven track record of troubleshooting complex issues and collaborating with cross-functional teams. They will be proficient in application monitoring and logging tools, such as Splunk, and have a deep understanding of operating systems (Windows, Linux) and databases (SQL, Oracle).

This is a full-time position that involves working from the office. The salary range for this role is ₹1,200,000 - ₹1,800,000 per annum, depending on experience.

The key responsibilities of this role include:

  • Monitoring, maintaining, and supporting enterprise applications to ensure high availability and performance
  • Diagnosing, troubleshooting, and resolving application-related incidents and issues
  • Performing root cause analysis to prevent recurring issues
  • Responding promptly to application incidents and service requests in line with SLAs
  • Escalating unresolved issues to appropriate teams while maintaining ownership of communication
  • Documenting incidents, solutions, and updates in the ticketing system

In addition to these responsibilities, the successful candidate will also be expected to:

  • Manage application environments, including production, testing, and staging
  • Deploy updates, patches, and enhancements to applications as needed
  • Collaborate with DevOps and infrastructure teams to ensure seamless deployments
  • Use monitoring tools to track application performance and identify areas for improvement
  • Provide technical support and guidance to internal teams and end-users
  • Maintain comprehensive documentation of application processes, configurations, and troubleshooting steps

EMCUSO offers a competitive salary package, including benefits such as health insurance, retirement savings, and paid time off. If you are a motivated and detail-oriented individual with a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.



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