Enterprise Support Specialist

16 hours ago


Hyderabad, Telangana, India EMCUSO Full time

We are seeking an experienced Enterprise Support Specialist at EMCUSO to provide technical support and ensure the smooth operation of enterprise-level applications in Hyderabad.

The ideal candidate will possess strong troubleshooting skills, a deep understanding of application environments, and the ability to collaborate with cross-functional teams to resolve issues efficiently.

Job Responsibilities:

  • Monitor, maintain, and support enterprise applications to ensure high availability and performance.
  • Diagnose, troubleshoot, and resolve application-related incidents and issues.
  • Perform root cause analysis to prevent recurring issues.
  • Respond promptly to application incidents and service requests in line with SLAs.
  • Educate users on application usage and best practices.
  • Maintain comprehensive documentation of application processes, configurations, and troubleshooting steps.

Requirements:

  • Bachelor's degree in Computer Science, Information Technology, or a related field.
  • 5+ years of experience in application support or a similar role.
  • Proven experience supporting enterprise-level applications.
  • Technical Skills: Proficiency in application monitoring and logging tools (e.g., Splunk, Dynatrace, or Nagios).
  • Strong knowledge of operating systems (Windows, Linux) and databases (SQL, Oracle).
  • Familiarity with scripting languages (e.g., Python, PowerShell, or Bash) for automation.
  • Experience with ITIL processes for incident and problem management.
  • Knowledge of APIs, web services, and middleware (e.g., REST, SOAP).

Preferred Qualifications:

  • Experience with cloud platforms (AWS, Azure, or GCP).
  • Familiarity with DevOps tools and processes (e.g., Jenkins, Kubernetes, or Docker).
  • ITIL Foundation Certification or equivalent.

Estimated salary range: ₹ 12,00,000 - ₹ 25,00,000 per annum.



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